FAQ

ORDER & SHIPPING

Q: How long does it take to ship my order?
A: Orders are usually shipped within 1-2 business days after placing the order.
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Q: When will my order arrive?
A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
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Q: How do I track my order?
A: Once dispatched, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
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Q: What’s your return policy?
A: We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.
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Q: How do I make changes to an existing order?
A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
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Q: What shipping options do you have?
A: For UK domestics and International we use Royal Mail.
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Q: Do you ship internationally?
A: We currently ship to all countries in the world.
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Q: Can I receive a refund?
A: If you are unhappy with the product you’ve received, you can get a refund. A full refund will be initiated once the product has been received at distribution unit.
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ABOUT WATCHMODS

Q: About the company
A: WATCHMODS was founded in 2021. Our goal is to deliver beautifully crafted modified watches across the world. 
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Q: What payment methods do you accept?
A: Any method of payments acceptable by you. For example: We accept MasterCard, Visa, American Express, PayPal, JCB Discover, Gift Cards, etc.
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Q: What does the warranty cover?
A: The warranty covers defects in materials. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse.
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Q: Where are you located?
A: Location of headquarters in Slough, United Kingdom.
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Q: How can I contact you?
A: To get into contact please contact us at our company email: watchmods@outlook.com

    HOW WE DO IT?

    WATCHMODS Team sources different parts of a watch and combines them to create masterful timepieces which enthusiasts enjoy to wear for all occasions. WATCHMODS does not build watches on request, only sell pre-made watches from the team of watchmakers. 

    HANDCRAFTED LUXURY

    Each WATCHMODS watch is created to perfection. All our customers enjoy their high quality timepieces for all occasions. WACTHMODS watchmakers ensure complete client satisfaction.

    • | 350+ SATISFIED CUSTOMERS

      We have over 350 satisfied watch enthusiasts.

    • | 20+ COUNTRIES

      Delivered to more than 20 different countries.

    • | CUSTOMER SERVICE

      We take pride of delivery superior customer service.